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Mellow Digi (“we,” “us,” or “our”) operates the website www.mellowdigi.com and provides services including Animation, Web Development, Graphic Designing, Web Designing, Mobile Application Development and Digital Solutions (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or engage our services.

By using our Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information to provide and improve our Services to you.

A. Personal Data

While using our Services, we may ask you to provide us with personally identifiable information that can be used to contact or identify you. This includes:

  • Identity Data: Name, company name, job title.
  • Contact Data: Email address, phone number, billing address and shipping address.
  • Project Data: Specific requirements, briefs, sketches or raw materials provided for the purpose of project delivery.

B. Usage Data

We automatically collect information when you visit our website, such as:

  • Your device’s Internet Protocol (IP) address.
  • Browser type and version.
  • Pages of our website that you visit and the time spent on those pages.
  • The referring URL (the site that led you to us).
  • Diagnostic data, such as crash logs.

C. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. These may include session cookies (to operate our service) and preference cookies (to remember your settings). You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

2. How We Use Your Information

Mellow Digi uses the collected data for various purposes:

  • To Deliver Services: To develop, design and deliver animations, websites, graphics and mobile applications you have commissioned.
  • Client Communication: To respond to inquiries, send project updates, invoices and technical notices.
  • Portfolio Showcase: To display final project results (with your explicit consent) in our portfolio or social media channels.
  • Improvement: To analyze usage trends to improve user experience on our website and the quality of our services.
  • Legal Compliance: To comply with legal obligations, resolve disputes and enforce our agreements.

3. Data Sharing and Disclosure

We respect your privacy. We do not sell or rent your personal data to third parties. However, we may share your data in the following situations:

  • Service Providers: We may share data with trusted third-party vendors who assist us in operating our business (e.g., hosting providers, cloud storage, email delivery services, payment gateways). These parties are obligated to keep your data confidential.
  • Business Transfers: If Mellow Digi is involved in a merger, acquisition or asset sale, your data may be transferred. We will notify you before your data is transferred and becomes subject to a different Privacy Policy.
  • Legal Obligations: We may disclose your data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4. Data Security

The security of your data is important to us. We implement a variety of security measures to maintain the safety of your personal information, including encrypted connections (SSL) and restricted access to internal databases. However, remember that no method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

5. Your Data Protection Rights (GDPR & CCPA)

Depending on your location (e.g., EU, UK, California), you may have specific rights regarding your personal data:

  • Right to Access: You have the right to request copies of your personal data.
  • Right to Rectification: You have the right to request that we correct any inaccurate information.
  • Right to Erasure (“Right to be Forgotten”): You have the right to request that we delete your personal data, subject to certain conditions (e.g., outstanding legal obligations).
  • Right to Object: You have the right to object to our processing of your data for marketing purposes.
  • Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you.

To exercise any of these rights, please contact us using the details provided in Section 9.

6. Retention of Data

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We may retain and use your data to the extent necessary to comply with our legal obligations (e.g., tax laws), resolve disputes and enforce our legal agreements and policies.

Our website or client deliverables may contain links to third-party sites (e.g., social media, fonts, plugins). We are not responsible for the privacy practices or the content of these external sites. We encourage you to review the privacy policy of every site you visit.

8. Children's Privacy

Our Services are not directed at individuals under the age of 13. We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.

9. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy, please contact us at:

10. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. We encourage you to review this page periodically for any changes.

Addendum for Client Projects (Intellectual Property)

For client deliverables, any materials, source code, designs or animations developed by Mellow Digi remain the property of Mellow Digi until full payment has been received. We will not retain or use client-provided proprietary assets (e.g., logos, trademarks) for purposes other than fulfilling the project scope, except with explicit written consent.